Privacy Policy

1. Introduction

CellFramePoint ("we," "us," or "our") is dedicated to preserving your privacy. This Privacy Policy outlines our practices regarding collection, utilization, disclosure, and protection of your information when you access our website cellframepoint.sbs or utilize our yacht charter offerings.

Utilizing our services indicates your agreement with the practices detailed in this policy. This policy is in accordance with privacy regulations including the Personal Information Protection and Electronic Documents Act (PIPEDA) and other pertinent Canadian privacy statutes.

2. Information We Collect

2.1 Personal Information

We gather personal data that you willingly disclose to us when you:

• Reserve a yacht charter
• Get in touch via our website or telephone
• Enroll in our newsletters
• Complete forms on our web portal
• Engage in surveys or marketing activities

The data collected may comprise:

• Your name and communication details (like email, telephone, address)
• Financial details for transactions (safely processed via external providers)
• Preferences and specifics of your charter requirements
• Contact data for emergencies
• Voluntarily provided health-related or dietary specifications

2.2 Information Collected Automatically

As you navigate our site, we automatically capture certain details concerning your device and how you interact with our website:

• IP addresses and geographical data
• Types and versions of internet browsers
• Website navigation details including time spent on our pages
• Originating website sources
• Device specifics (model, display resolution, etc.)

2.3 Cookies and Tracking Methods

We employ cookies and related trackers to improve your web experience. These methods enable us to:

• Store your user preferences
• Assess site function and traffic
• Deliver custom content
• Advance our offerings

Your browser settings or our cookies consent feature enables you to modify your cookies preferences.

3. How We Utilize Your Data

The information we collect is used for the purposes of:

• Service Provision: Supplying yacht charter services, managing reservations, and communicating about your booking
• Client Assistance: Addressing inquiries and providing support
• Transaction Management: Overseeing payments and billing
• Operation Safety: Guaranteeing the security of our services and safeguarding against deceptive activities
• Promotional Outreach: Sending promotional messages and news updates (subject to your permission)
• Web Enhancement: Evaluating website interactions to enhance site effectiveness
• Legal Conformity: Adhering to applicable legal and regulatory mandates

4. Disclosure and Sharing of Information

Your personal data is neither sold, exchanged, nor leased to external parties. However, we might share your information in certain situations:

4.1 Third-party Suppliers

We may provide information to third-party suppliers whom we trust to assist with various tasks such as payment processing, web hosting, email distribution, traffic analytics, and user service.

4.2 Compliance with Laws

Legal mandates might require us to release your information in response to legal procedures, subpoenas, emergencies, or to investigate possible cases of fraud or illegal behaviors.

4.3 Corporate Shifts

If we undergo structural changes like mergers, acquisitions, or asset sales, your personal information could be transferred or shared as a component of the business exchange.

5. Data Protection

We employ suitable technical and organizational safeguards to shield your data from unlawful access, modification, dissemination, or destruction. These strategies include encryption, secure server implementation, controlled access, consistent monitoring, and workforce education.

However, we acknowledge that no method of information exchange via the Internet or electronic storage is infallible. Therefore, we cannot guarantee the absolute security of your personal details.

6. Information Retention Period

Your personal data is stored only as long as required for the fulfillment of the collected purposes or as regulated by law. Standard retention durations are:

• Charter reservations: 7 years (for taxation/legal purposes)
• Marketing Engagement: until you opt out or request deletion
• Web Traffic Analysis: 26 months
• Support Interactions: 3 years following the last communication

7. Your Rights and Preferences

Your rights encompass access to, rectification of, erasure of (as per laws), data portability, opting out of marketing, and control over cookies. To exercise these rights, reach out to us through the provided contact details.

8. Third-party Facilities

8.1 Google Analytics

We utilize Google Analytics to gain insights into website usage. Opt-out options are available via the Google Analytics Opt-out Browser Add-on.

8.2 Social Platforms

Our site may feature links to social networks that maintain their individual privacy protocols.

8.3 Transaction Processors

Financial transactions are handled by third-party processors compliant with the Payment Card Industry Data Security Standard (PCI DSS).

9. Global Data Transfers

Your data may be transmitted and processed in nations other than Germany. We ensure the employment of suitable precautions in accordance with relevant privacy legislation.

10. Protections for Minors

We do not purposefully cater to children under the age of 13, nor do we intentionally gather their data. If you suspect a minor has provided us with their information, contact us immediately.

11. Privacy Policy Updates

This Privacy Policy may be refreshed to mirror changes in our protocols or legal requirements. Amendments will be communicated by updating the policy on our site, emailing registered users, or displaying a notice. Your continued use after the publication date implies consent.

12. Inquiries and Contact Data

For any questions about this Privacy Policy or our data-handling practices, please connect with us:

13. Adherence to Google Ads User Consent Policy

We observe the Google Ads user consent policies. Modifications to cookie/tracking preferences can be made at any time through our cookie settings.